Delivery Policy


The Best Alpaca shipping packages are mostly shipped via DHL Express. In case of destination not served by DHL, alternative carries like fedEx/UPS are used, but those have a different cost (you need to contact us to make a quotation).


As all garment are made by hands or with the help of rustic looms, we need at list between 4 and 6 business days to make each garment. Once the artisans finish the manufacturing we can ship the item.


The delivery days are from Monday to Friday as the shipping company does not works on Saturdays or Sundays or holidays.


The estimated delivery time is between 3 to 5 business days for USA, 5 to 8 business days for Europe and 8 to 10 business days for Asia.


Once your order has been shipped, you will receive an email with your tracking number and shipping information. Simply click on the link in the email and enter your order number.


Since we ship orders throughout the world, it is impossible for us to estimate CUSTOMS COSTS. Therefore, when you receive your order, Customs or Postal Office personnel will inform you of the costs and the way to get your package released from Customs.


If you made a mistake when placing an order you must immediately communicate via whatsapp to the number +59172503770 to carry out the rectification of the product and change the item in the system, in an estimated time of 12 hours, after that time we are unable to make any change.

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