Our women ponchos

Most Popular

Frecuently asqued questions

Why is safe to buy with THEBESTALPACA.COM?

THEBESTALPACA.COM, like many other World Wide Web sites, uses a secure server to receive the data of its clients. To explain it in a simple way, at the moment that you send your information, it gets codified. Therefore, if someone intercepts the communication between you and us, this person would have to interpret the obtained information.

Our systems department works hard to protect client’s information and all the information that each client places is codified by algorithms that prevent others from misusing this information.

What ways of payment can be used? / Are there other ways of payment?

The safest and most reliable way is by credit card which is the first option in our store. Also you can pay by PAYPAL.

We also accept money orders through Wester Union or Money Gram to the address below:

Douglas Essel Velasco Montenegro

CI 3409361 LP

La Paz, Bolivia

Phone: 78800993

Is it safe to pay with a Credit Card?

Of course, all your information is transmitted in an encrypted way through a secure connection protocol, called SSL, which includes complex cryptographic formulas that allow you to connect your browser to our website in a completely secure manner. We never keep any information from the credit card of any client.

What happens if I made a mistake when ordering a product or item that I already ordered before?

If you made a mistake when placing an order you must immediately communicate via whatsapp to carry out the rectification of the product and change the item in the system, in an estimated time of 12 hours.

Is shipping immediate?

Normally shipments are made 24 hours after the customer makes the purchase. Shipments are made on business days (no shipments are made on weekends or holidays).

.

Are the products always in stock?

The Best Alpaca has unique and handmade products there are products that must be manufactured at the time the customer places the order. Usually this takes between 4 to 6 business days.

How long does a refund take?

You will be issued a credit memo stating the amount returned to your original payment method within 7-10 business days.  Please note that depending on your credit card company, it may take an additional 3-4 weeks after your credit is applied for it to post to your account.

Who pays for Customs costs?

Since we ship orders throughout the world, it is impossible for us to estimate such costs. Therefore, when you receive your order, Customs or Postal Office personnel will inform you of the costs and the way to get your package released from Customs.

In the majority of the cases these costs are non-existent or very small.

Frecuently asqued questions

Why is safe to buy with THEBESTALPACA.COM?

THEBESTALPACA.COM, like many other World Wide Web sites, uses a secure server to receive the data of its clients. To explain it in a simple way, at the moment that you send your information, it gets codified. Therefore, if someone intercepts the communication between you and us, this person would have to interpret the obtained information.

Our systems department works hard to protect client’s information and all the information that each client places is codified by algorithms that prevent others from misusing this information.

What ways of payment can be used? / Are there other ways of payment?

The safest and most reliable way is by credit card which is the first option in our store. Also you can pay by PAYPAL.

We also accept money orders through Wester Union or Money Gram to the address below:

Douglas Essel Velasco Montenegro

CI 3409361 LP

La Paz, Bolivia

Phone: 78800993

Is it safe to pay with a Credit Card?

Of course, all your information is transmitted in an encrypted way through a secure connection protocol, called SSL, which includes complex cryptographic formulas that allow you to connect your browser to our website in a completely secure manner. We never keep any information from the credit card of any client.

What happens if I made a mistake when ordering a product or item that I already ordered before?

If you made a mistake when placing an order you must immediately communicate via whatsapp to carry out the rectification of the product and change the item in the system, in an estimated time of 12 hours.

Is shipping immediate?

Normally shipments are made 24 hours after the customer makes the purchase. Shipments are made on business days (no shipments are made on weekends or holidays).

.

Are the products always in stock?

The Best Alpaca has unique and handmade products there are products that must be manufactured at the time the customer places the order. Usually this takes between 4 to 6 business days.

How long does a refund take?

You will be issued a credit memo stating the amount returned to your original payment method within 7-10 business days.  Please note that depending on your credit card company, it may take an additional 3-4 weeks after your credit is applied for it to post to your account.

Who pays for Customs costs?

Since we ship orders throughout the world, it is impossible for us to estimate such costs. Therefore, when you receive your order, Customs or Postal Office personnel will inform you of the costs and the way to get your package released from Customs.

In the majority of the cases these costs are non-existent or very small.

Any question? contact us today!

We will never share or sell your information. The information you send on this form is for communication purposes only.

Share This
WhatsApp chat