Refund Policy

Most of our items are handmade and therefore unique for each client. We can only offer refunds when the item you received is:

 

  1. Damage
  2. Or different model from what you had ordered.

 

For any other problem with size and for all other reason you can request an exchange that will be proceed promptly.

 

For damage or defective merchandise please contact us immediately once you received the item to customerservice@thebestalpaca.com

 

Depending on your credit card company, it may take an additional 3-4 weeks after your credit is applied for it to post to your account.

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